Contact details:

Phone: +91‑9818922651
Email: info@icchinin.com

Terms & Conditions – Icchinin

This document is an electronic record in terms of the Information Technology Act, 2000, and the rules made thereunder, as well as the amended provisions relating to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, which requires the publication of rules, regulations, privacy policy, and terms of use for access or usage of the domain name https://icchinin.com/ (“Website”), including the related mobile site and mobile application (hereinafter referred to as the “Platform”).

The Platform is owned and operated by Icchinin.

By accessing, browsing, or using the Platform, you agree to comply with and be bound by these Terms & Conditions, including all applicable policies incorporated by reference. If you do not agree with these terms, you must discontinue use of the Platform immediately.

Use of Platform

– You agree to provide accurate, complete, and updated information when registering or transacting on the Platform.

– You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

– Icchinin does not guarantee that the information, products, or services offered on the Platform are error-free, accurate, or suitable for your specific purpose.

Intellectual Property

– All content on the Platform, including design, graphics, layout, and information, is the property of Icchinin or its licensors. You may not copy, distribute, reproduce, or exploit any content without prior written consent.

Restrictions

– You agree not to use the Platform or Services for any unlawful activity or in violation of applicable laws and regulations. Unauthorized use of the Platform may result in legal action.

Limitation of Liability

– Your use of the Platform is at your sole risk. Icchinin shall not be held responsible for any direct, indirect, incidental, or consequential damages arising from your use of the Platform.

Third-Party Links

– The Platform may contain links to third-party websites. Icchinin is not responsible for the content, terms, or privacy practices of such external sites.

Indemnification

– You agree to indemnify and hold harmless Icchinin, its affiliates, employees, and partners against any claims, damages, liabilities, or costs arising from your misuse of the Platform, breach of terms, or violation of any law.

Governing Law

– These Terms & Conditions shall be governed by and construed in accordance with the laws of India. All disputes arising from the use of this Platform shall be subject to the exclusive jurisdiction of the courts of India.

Privacy Policy – Icchinin

Icchinin respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit https://icchinin.com/ (“Platform”).

Data Collection

– We may collect personal data such as your name, contact information, address, payment details, and other information necessary to process your orders and improve your experience.

– You may choose not to provide certain information, but this may limit your ability to use some features of the Platform.

Use of Data

– Fulfilling orders and providing services

– Improving our website and user experience

– Processing payments and refunds

– Preventing fraud and ensuring security

– Sending updates, offers, and promotional communications (with opt-out option)

Data Sharing

– We may share your information with trusted third parties such as logistics partners, payment gateways, and service providers to facilitate smooth order processing.

– We may also disclose data if required by law or to protect our legal rights.

Data Security

– Icchinin follows industry-standard security measures to protect your personal information.

– You are responsible for safeguarding your account login credentials.

Data Retention & Deletion

– We retain your data only for as long as necessary to provide services or as required by law.

– You may request account deletion by contacting our support team.

Consent

– By using our Platform, you consent to the collection and processing of your data in accordance with this Privacy Policy.

Refund & Cancellation Policy – Icchinin

– Cancellation requests will be accepted only within 7 days of placing the order, provided the order has not been shipped.
– If the product has already been shipped or is out for delivery, cancellation is not possible. You may choose to reject the delivery at your doorstep.
– In case of damaged or defective products, contact our customer service team within 7 days of receiving the product. The product will be inspected before approving a refund or replacement.
– If the product does not match your expectations, contact us within 7 days for resolution.
– Refunds (if approved) will be processed to the original payment method within 7 working days.

Return & Exchange Policy – Icchinin

– Returns or exchanges must be requested within 10 days of delivery.
– Products must be unused, in original packaging, and in resellable condition.
– Items purchased during a sale may not be eligible for return or exchange unless defective.
– Replacement or exchange products will be shipped within 10 business days after approval.

Shipping Policy – Icchinin

– Orders are shipped through trusted courier partners and delivered within 7–10 business days (subject to courier company norms).
– Delivery timelines may vary based on location and product availability.
– Icchinin shall not be liable for delays caused by courier companies, unforeseen circumstances, or force majeure events.
– Shipping charges (if applicable) are non-refundable.

Grievance Redressal Mechanism

In compliance with the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, Icchinin has appointed a Grievance Officer to address user complaints and concerns regarding the use of the Platform.

Grievance Officer:
Name: Aarrti Nanda
Email: info@icchinin.com 
Phone: +91 9818922651

Response Time: Complaints will be acknowledged within 24-48 hours and resolved within 15 business days.